Terms and Conditions

THESE TERMS OF SERVICE (“TERMS”) CONSTITUTE A CONTRACT BETWEEN YOU AND VIRTUAL CONNECTIONS AND GOVERN USE OF AND ACCESS TO THE SERVICE AND SITE BY YOU, ADMINISTRATORS AND END-USERS WHETHER IN CONNECTION WITH A PAID SUBSCRIPTION TO THE SERVICE OR A FREE TRIAL OF THE SERVICE.

By accepting these Terms, or by accessing or using the Service or Site, or authorizing or permitting any Administrator or End-User to access or use the Service, You agree to be bound by these Terms. If You are entering into these Terms on behalf of a company, organization or another legal entity (an "Entity"), You are agreeing to these Terms for that Entity and representing to Virtual Connections that You have the authority to bind such Entity and its affiliates to these Terms, in which case the terms “Subscriber,” “You,” “Your” or related capitalized terms herein shall refer to such Entity and its affiliates. If You do not have such authority, or if You do not agree with these Terms, You must not accept these Terms and may not use the Service.

1. Who we are and what the Service is

These Terms are a contract between you and Virtual Connections, LLC, a California limited liability company (“we”, “us”), and they govern your use of World Wide Assist (“WWA” or the “Service”).

WWA is a team workspace that combines team chat, client chat, task tracking, calendars, file sharing and contact lists. It is available as an iOS app, an Android app, and a web app at app.worldwideassist.net. Our website is worldwideassist.net (the “Site”).

By creating an account, accepting an invitation, or using the Service, you agree to these Terms. If you accept on behalf of a company or other organization, you confirm that you have authority to bind it. If you do not agree, do not use the Service.

2. Definitions

These words have the meanings below wherever they start with a capital letter.

• Subscriber: the person or organization that creates a workspace and is responsible for it.
• Admin-Client: the main user of a workspace, with full oversight and control of it. A workspace can have more than one Admin-Client.
• Co-Worker: an internal team member who works with the clients an Admin-Client assigns to them.
• Client: an external person or group who works with the Subscriber’s team and sees only the tasks, chats and calendar events they are given access to. A Client may be set up as a group.
• Guest: a collaborator linked to one Client and invited to take part in that Client’s activities only.
• End-User: any Admin-Client, Co-Worker, Client or Guest who uses the Service in a Subscriber’s workspace.
• Certificate: one paid user seat. One Certificate covers one user.
• Your Data: all messages, files, tasks, calendar entries, contacts and other content that you or your End-Users put into the Service.
• Account: a login for the Service, used by one individual.

3. Accounts, roles and permissions

What each person can see in WWA depends on their role.

• Admin-Clients can see everything in the workspace and can create, invite, deactivate and reactivate users.
• Co-Workers can see only the Clients an Admin-Client has assigned to them, and can message Admin-Clients and other Co-Workers.
• Clients can see the Co-Workers assigned to them and the tasks, chats and calendar events shared with them.
• Guests are linked to one Client. A Guest is invited by an Admin-Client or by that Client, and sees only what they are invited to.

Invitations are sent by email and can be pending, registered or expired. You must be at least 13 years old to use the Service.

Each Account is for one individual and may not be shared. Each Account can have one active session at a time: signing in on another device signs the earlier session out. Keep your login details confidential. The Subscriber is responsible for everything that happens in its workspace, including the actions of the Admin-Clients, Co-Workers, Clients and Guests it adds or approves.

4. Plans, fees and billing

WWA is free for up to 3 users, and paid at $13 per user per month once a workspace has more than 3.

One Certificate equals one user. Every user counts toward the 3 free users and toward Certificates, including Clients and Guests.

Billing details: billing runs by calendar month, and the Subscriber’s main Admin-Client pays for all users in the workspace. Once a Subscriber pays, it can use the Service until the end of that calendar month, and payments are not refundable. The Admin-Client can cancel at any time, and cancellation takes effect at the end of the paid month. If the workspace’s total users fall to 3 or fewer, the Subscriber can return to the Free plan. Payment is made in the web app. A user added during a month is charged from the day the payment is processed to the end of that month, and the full amount from the following month.

We may change prices on 30 days’ notice.

5. Acceptable use

Use WWA lawfully and for your own business, and do not misuse it. You agree not to:

• resell, rent, sublicense or otherwise make the Service available to anyone other than your own End-Users;
• use the Service unlawfully, or in a way that violates anyone’s privacy or intellectual property rights;
• send spam, junk messages or unsolicited bulk messages;
• upload or send unlawful, hateful, abusive, libelous, obscene or discriminatory content;
• upload or send viruses, malware or any other harmful code;
• hack, probe or attempt to get unauthorized access to the Service or its systems, or disrupt its performance;
• copy, decompile or reverse engineer the software to discover its source code;
• share a login between several people.

Regulated use. You are responsible for making sure your use of WWA complies with the laws and rules that apply to you, including health, financial and privacy laws. WWA does not currently claim any compliance certification, and you should not rely on it to satisfy a regulatory requirement.

6. Your data and Admin-Client oversight

Your Data belongs to you and the Subscriber; we only host and process it to run the Service.

Storage. WWA stores Your Data on our cloud servers so you can reach it from any device and keep it in sync. We do not inspect or monitor Your Data; we only store it for you. You give us permission to host and store it for that purpose.

Admin-Client oversight. Admin-Clients can see every chat room in the workspace, including one-to-one chats between other users that are not on the Admin-Client’s own chat list. This view is read-only: Admin-Clients cannot post in those rooms. Admin-Clients can also choose to receive notifications about a Client’s activity in chat, calendar and tasks (“Push On Settings”). This is off by default. Each Subscriber is responsible for telling its users about this oversight and for following any laws on monitoring communications.

Privacy. How we collect and use personal information is described in our Privacy Policy at worldwideassist.net/privacypolicy, which is part of these Terms.

Export and deletion. WWA does not currently have a feature to export data. When a Subscriber cancels, Your Data is deleted at the end of the paid month.

7. Security, availability and third parties

We use role-based access and Admin-Client controls to limit who sees what, and we take reasonable measures to protect Your Data. Stored files are not publicly accessible: they open only with valid credentials from the app or web app. No system is completely secure, and we cannot guarantee that Your Data will never be accessed without permission. We do not claim any security certification.

We work to keep the Service running but do not promise it will be uninterrupted or error-free. We may suspend access temporarily for planned maintenance, upgrades, or events outside our control, and will try to give notice of planned downtime.

WWA is a stand-alone workspace and does not currently connect to third-party tools. You are responsible for your own internet connection, devices and the app store terms that apply when you download the apps.

8. Intellectual property

We own WWA, including its software, design, name and logo, and these Terms give you only a limited, non-exclusive, non-transferable right to use the Service for your internal business purposes. You keep ownership of Your Data. If you send us feedback or suggestions, we may use them without owing you anything.

9. Suspension and termination

You can stop using WWA at any time, and we can suspend or end access if you break these Terms, put the Service or other users at risk, or fail to pay when due. We will try to give notice first where that is reasonable. When a Subscriber cancels, Your Data is deleted at the end of the paid month (see section 6). Sections that by their nature should continue after termination, such as payment owed, ownership, disclaimers and liability, will continue.

10. Disclaimers, liability and indemnity

The Service is provided “as is” and “as available”, and to the extent the law allows we give no warranties, express or implied, including about fitness for a particular purpose or that it will be error-free.

You use the Service at your own risk. To the fullest extent the law allows, Virtual Connections, LLC and WWA are not responsible or liable for any loss, damage, claim or cost of any kind arising from or related to the Service or your use of it, including loss of data, loss of profits, interruptions, errors, unauthorized access, or anything done by other users, whether the claim is based on contract, negligence or any other legal theory. Where the law does not allow us to exclude liability, our liability is limited to the smallest amount the law allows.

You will defend and compensate us against claims caused by Your Data, by your use of the Service in breach of these Terms, or by your End-Users’ actions in your workspace.

11. Changes, governing law and contact

These Terms are governed by the laws of the State of California. Before either of us starts a court case, you agree to contact us first at the email address below and try in good faith to settle the dispute informally. If it is not settled within 30 days, it will be handled in the state or federal courts located in California.

Questions about these Terms, and notices to us under them: Virtual Connections, LLC, info@worldwideassist.net.