Privacy Policy

Last updated: October 18, 2026

INTRODUCTION

Virtual Connections, LLC (“Virtual Connections”, “Company”, “we” or “us”) owns and operates World Wide Assist (“WWA” or the “Service”), a team workspace available as an iOS app, an Android app, and a web app at app.worldwideassist.net (together, the “Application”), along with the website at worldwideassist.net (the “Site”). We respect your privacy and are committed to protecting it through our compliance with this policy (this “Privacy Policy”).

This Privacy Policy applies to personal information collected on our websites, mobile applications, including the WWA Application, web app, or cloud-based services (the “Sites”). It does not apply to any other information collected by Virtual Connections through any other means. This Policy also does not apply to any sites maintained or operated by other companies or linked to our Sites.

Please read this Privacy Policy carefully to understand our policies and practices regarding your information and how we will treat it. If you do not agree with our policies and practices, do not download, register with, or use the Sites. By downloading, registering with, or using the Sites, you agree to this Privacy Policy. This policy may change from time to time. Your continued use of the Sites after we make changes is deemed to be an acceptance of those changes, so please check the policy periodically for updates.

End Users of WWA

WWA is a workspace in which a Subscriber (the person or organization that creates a workspace and is responsible for it) invites End-Users (Admin-Clients, Co-Workers, Clients and Guests) to work together. Virtual Connections may obtain and process certain personal information about those End-Users on the Subscriber's behalf (“End User Data”). Virtual Connections is a processor or agent that processes End User Data on behalf of the Subscriber, which is the owner of such data under applicable data protection laws. As such, Virtual Connections assists Subscribers to address data protection inquiries from End-Users to the extent applicable to our services, but typically does not respond directly to such inquiries from End-Users.

Admin-Client Overseen Chat Rooms

Within a workspace, a Subscriber's Admin-Clients can see every chat room through the “Overseen” folder option, including one-to-one chats between other users that are not on the Admin-Client's own chat list. This view is read-only: Admin-Clients cannot post in those rooms. Admin-Clients can also choose to start receiving notifications about everything a Client user does in the workspace (the “Push On Settings” feature, which is off by default). Virtual Connections does not inspect or monitor the content you add to the Service; we only store it for you. Each Subscriber is responsible for informing its users about this feature and for following any laws on monitoring communications.

What types of Information do we collect and process about you?

We receive and store certain types of information from you when you interact with our Application and/or Sites to deliver the services you or the Subscriber request from us and help improve your overall online experience.

1) Information You Provide to Us

When you download, register with, or use the Sites, we may ask you provide information:

• By which you may be personally identified, such as name, postal address, email address, telephone number, or any other information the Application and/or Sites collect that is defined as personal or personally identifiable information under applicable law (“Personal Information”).
• That is about you but individually does not identify you, such as information obtained from usage of the Application and/or Sites.
• Content you add to the Service, such as contacts you create or import into the phonebook, files, photographs, voice messages, chat messages, tasks, and calendar entries.
• Information that you provide by filling in forms on the Application and/or Sites. This includes information provided at the time of registering to use the Application and/or Sites, subscribing to our service (if applicable), posting material, and requesting further services. We may also ask you for information when you report a problem with the Application and/or Sites.
• Records and copies of your correspondences (including email addresses and phone numbers), if you contact us.
• Your responses to surveys that we might ask you to complete for research purposes.
• Details of transactions you carry out through the Sites.

2) Automatic Information Collection and Tracking

When you download, access, and use the Application and/or Sites, we may use technology to automatically collect:

• Usage Details. When you access and use the Application and/or Sites, we may automatically collect certain details of your access to and use of the Application and/or Sites, including traffic data and the resources that you access and use on or through the Application and/or Sites.
• Device Information. We may collect information about your mobile device and internet connection, including the device's unique device identifier, IP address, operating system, browser type, and mobile network information.

Cookies, Analytics and Similar Technologies

On our website and landing pages, we use cookies and similar technologies, including analytics and advertising measurement tools provided by third parties, to understand how visitors use the Site. For example, they help us see how many people visit, which countries or regions they come from, which pages they view, which buttons and links they click, and which ads or links brought them to us. These tools may collect information such as your IP address, device and browser type, pages viewed, clicks and other interactions, and referring source. The providers of these tools may process that information under their own privacy policies. You can control cookies through your browser settings, but disabling them may affect how the Site works.

Do Not Track. Our Sites do not currently respond to “Do Not Track” browser signals.

How we use and share your Personal Information?

We do not sell the information you provide in your WWA account or workspace, and we do not share it with third parties for their own purposes, including their own marketing. We process your Personal Information only to the extent reasonably necessary to provide the Service, fulfill your requests, and meet our legitimate business and legal objectives. Our hosting and payment service providers (described below) may access your Personal Information only to perform services for us, and we establish this by contract. Information collected through cookies and similar technologies on our website is handled as described in “Cookies, Analytics and Similar Technologies” above. Other disclosures are limited to those described under “Other Disclosures” below.

WWA Business Activities

We generally process your Personal Information to:

• Provide you with the WWA service, including processing transactions;
• Perform certain requests/transactions initiated by you;
• Respond to your questions, complaints, or reviews of our product or services;
• Comply with applicable law, obey judicial orders, cooperate with law enforcement authorities, or prevent any suspected illegal activities;
• Help us run our business; or
• For any other everyday business purposes, such as product development and Application and/or Site administration.

Authorized Service Providers. We use other companies to perform certain functions on our behalf, such as payment processing and hosting data on cloud-based servers. Hosting and payment providers may access Personal Information only to perform those functions for us. We may disclose certain Personal Information to these providers in the United States. Analytics and advertising measurement providers are described under “Cookies, Analytics and Similar Technologies” above.

Sale of the Business. If we sell all or part of our business, Personal Information may be transferred to the purchaser in connection with that transaction. We will use reasonable efforts to include contractual provisions that require the purchaser to treat your Personal Information consistent with the terms of this Privacy Policy.

Other Disclosures. We may otherwise disclose Personal Information as permitted or required by law, when we believe in good faith it is necessary for safety purposes, required for legal reporting, or to protect our legal rights or enforce our Terms and Conditions or any applicable rules, or to protect the rights of others. We may also disclose Personal Information to our auditors, legal advisors, or to respond to a subpoena.

Data Security

We have implemented measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration and disclosure.

The safety and security of your information also depends on you. Where we have given you (or where you have chosen) login credentials including a password for access to certain parts of the Sites, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.

Unfortunately, the transmission of information via the Internet and mobile platforms is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted through the Application and/or Sites. Any transmission of personal information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures we provide.

How do we protect international transfers of Personal Information?

Virtual Connections is based in the United States. If you are located in a jurisdiction outside the United States, the data protection laws in the United States may not be considered to provide an adequate level of protection under your local data protection laws. If you are a user of the Application and/or Sites and prefer not to have your Personal Information transferred to the United States, do not use the Application and/or Site. Otherwise, by using the Application and/or Sites or providing any information, you consent to the transfer of Personal Information to the United States and any other destinations outside of your home country.

If you are located in jurisdictions outside the United States, what are your rights concerning your Personal Information?

Some non-United States jurisdictions maintain local data protection regulations that confer some data protection rights on individuals. Virtual Connections will address such rights as required by applicable laws. Note, if you are an End-User in a Subscriber's workspace, and we obtain access or otherwise process End User Data about you in that context, you should contact the Subscriber, who will be in the best position to respond to your inquiry. If you wish to exercise any of these rights, please contact us as specified in the “How can you contact us” section below.

European Union (EU) Customers

If you are located in the EU or EEA (“EU Customer”), you have certain additional rights and protections under the law regarding the processing of your personal data.

1. Legal Basis for Processing
If you are an EU Customer, we will only process your personal data:

• To perform our responsibilities under a contract with the Subscriber or you (e.g. processing payments for and providing services the Subscriber or you have requested);
• When we have a legitimate interest in processing your personal data (e.g. to communicate with you about changes to our services, to advertise our services, and to provide, secure and improve our services); or
• To comply with our legal or regulatory obligations.

2. Data Subject Requests
If you are an EU Customer, you have the right to access personal data we hold about you and to have certain personal data corrected or erased. You may also have the right to restrict certain processing of your data.
To make any of these requests please email us using the contact information in the “How can you contact us” section below. We will respond as soon as practicable and no later than one month after receipt of your request. We may request proof of identification to verify your request.
We may deny or restrict fulfillment of your request in some cases, such as when your access to data places another individual's privacy rights at risk, or the continued processing of your data is necessary to comply with a legal obligation. If so, we will notify you of the reason(s) for this denial.

3. Questions or Complaints
If you are an EU Customer and have a concern about our processing of your personal data that we are not able to resolve, you have the right to lodge a complaint with the data privacy authority where you reside.

How long do you retain my Personal Information?

Depending on the product or service, we will retain your Personal Information only for the period necessary to fulfill the purposes outlined in this Privacy Policy or as set out in our agreement with the Subscriber, unless a longer retention period is required or permitted by a law that applies to us. The account information you provide and the content you add are stored on our cloud servers. When an account is deleted, the Personal Information associated with it is permanently deleted.

What about Minors and Children Under 13?

We do not knowingly collect any Personal Information from children under the age of 13 or knowingly track the use of our Application and/or Sites by minors. Our Application, products and services are all directed to people who are at least 13 years or older.

California Online Privacy Protection Act Compliance

Because we value your privacy we have taken the necessary precautions to be in compliance with the California Online Privacy Protection Act. We do not sell the information you provide in your WWA account or workspace or distribute it to outside parties for their own purposes; disclosures are limited to those described in this Privacy Policy. As part of the California Online Privacy Protection Act, all users of our site may make any changes to their information at any time by changing their information in their Application and/or Site settings.

How can you contact us to file a complaint, ask questions, or send us comments about this Privacy Policy?

If you have any questions, have a complaint, or wish to send us comments about this Privacy Policy or exercise any rights, e-mail us at info@worldwideassist.net and we will investigate your complaint and use reasonable efforts to respond to you as soon as possible.

How will you know if we amend this Privacy Policy?

We may amend this Privacy Policy at any time. If we make any material change in how we collect, use, disclose, or otherwise process Personal Information, we will prominently post an updated Privacy Policy on our Sites. Any changes to this Privacy Policy will be effective on the “Last updated” date shown at the top of this page. Where required to do so by law, we may seek your prior consent to any material changes we make to this Privacy Policy.