Company Phonebook: Shared Contacts for Teams
Managing contacts across teams shouldn’t be time-consuming or repetitive. The Company Phonebook in World Wide Assist provides a shared, searchable contact directory available at the company level.
By centralizing contact information, teams no longer waste time asking for phone numbers or email addresses — everything is stored in one secure place.
How the Company Phonebook Works
The Company Phonebook is a company-level contact directory designed to be shared across authorized users. Contacts added to the phonebook are immediately available to users with access, ensuring everyone works with the same, up-to-date information.
This eliminates duplicate contact entries and keeps communication consistent across the team.
Who Can Access the Company Phonebook
The Company Phonebook is accessible only to the following roles:
- Administrators
- Co-Workers
Clients and guests do not have access to the Company Phonebook.
Access is protected by role-based permissions to ensure contact data remains secure.
Contact Details Stored in the Company Phonebook
Each contact in the Company Phonebook can include:
- First Name
- Last Name
- Company
- Job Title
- Phone Number
- Email Address
These structured fields make contacts easy to search, identify, and reuse across the system.
Shared Contacts Across the Organization
Because the Company Phonebook is shared at the company level, the same contact record can be used by both administrators and co-workers. This prevents duplicate entries and ensures consistent communication.
Teams always know they are using the correct and most current contact information.
Integrated with Calendar Call Reminders
The Company Phonebook integrates directly with thecalendar Call Reminder feature:
- When creating a Call Reminder, admins and co-workers can select a contact from the Company Phonebook.
- Once the Call Reminder is created, all authorized users involved can view the reminder and use the same shared contact for the call.
- This ensures calls are made using accurate and consistent contact details.
Why Use the Company Phonebook
- Share contacts across admins and co-workers.
- Eliminate delays caused by missing or outdated contact information.
- Maintain consistency across all communications.
- Use shared contacts directly in calendar call reminders.
- Keep contact access secure and role-restricted.
Built for Team Efficiency and Security
The Company Phonebook simplifies contact management by centralizing shared information and connecting it directly to calendar call reminders. With secure access and seamless integration, teams stay organized, aligned, and productive.
